Postage and Delivery Information
DELIVERY TIMES
UK customers STOCK ITEMS - Allow up to 5 working days for despatch from date of purchase (I do not live anywhere near a town / village, so to reduce environmental impact I only travel to the Post Office once a week). If paying by cheque please allow for postage times, I can't send goods out untill your payment has cleared!
UK customers SHOE BESPOKE ORDERS - Please check the Waiting List (link at bottom of page) to view current despatch times.
UK customers ACCESSORY BESPOKE ORDERS - Allow approx 4 to 6 weeks for your order to be made and despatched from date of purchase. I need to allow this time if I have a sudden flurry of orders!!
OVERSEAS customers please note that Fairysteps has returned to Airmail posting (see blog). Overseas customers may be liable to pay import duty tax on reciept of your parcel, please check at your local post office before ordering to find out if this applies to you!
POSTAGE / SHIPPING COSTS
Postage costs have been kept to a minimum and have been worked out on a value / weight / packaging / travelling costs to the post office, basis. All postage charges will be shown in your basket before checkout.
UK POSTAGE
£0.00 - £30.00 = £2.50
£30.01 - £50.00 = £4.50
£50.01 - £100.00 = £7.50
£100.01 and upwards = £9.00
WORLDWIDE POSTAGE
£0.00 - £30.00 = £4.50
£30.01 - £50.00 = £8.00
£50.01 - £100.00 = £14.00
£100.01 and upwards = £19.00
Very large / expensive parcels may incurr additional postage/shipping charges, if this is the case I will email you!
I FORGOT TO ADD SOMETHING TO MY ORDER! Can you refund the extra postage?
Depending on the cost / weight / size of the second item purchased I will usually refund the extra postage costs that you paid (if I havent already posted it!). So carry on and place your additional order sending me a little note in the 'message to fairysteps' box on the VIEW CART page explaining whats what please!
PACKAGING
Inside your parcel will be instructions on how best to care for your new purchase accompanied by a receipt of sale. All sales are carefully wrapped in tissue paper and either boxed or bagged where appropriate. For the benefit of the environment (for the fairies and us), I recycle some boxes and packaging. Only clean, sound boxes will be reused. Occasionally I will also use those horrible plastic 'air filled pockets', again recycled from another companies waste.All interior packaging that comes into direct contact with the product is new and I try to purchase 100% recycled packaging materials where possible.
Packaging creates an enormous amount of environmental pollution so I do try to do my bit by keeping Fairysteps packages as green as possible!
