FAQS
What leathers do you use?
All products are made using premium leather hides from gold-rated Italian tanneries.
I work with a deliberately limited palette, colours chosen for longevity and ease of wear over many years. A high-quality bag is designed to last well over a decade (potentially a lifetime), and a restrained colour choice supports that longevity.
The current swatch includes: black, coffee, oak, tawny, moss, and plum. Specific styles using a pebble grained, bark tan leather. I do use other limited edition colours occasionally.
A lighter-weight oak bark tanned leather is used for decorative elements, chosen to compliment with the main leather colour.
Who makes the footwear, bags & leather goods?
All Fairysteps products are designed and made by me, Ren, in my woodland studio. I have been making shoes, bags and leather goods for several decades, working entirely by hand using vintage sewing machines and traditional techniques. I do not give release dates - I simply finish a batch and announce on social media once listed.
How long before delivery?
Orders are dispatched within 1 - 3 working days.
Tracking details are provided at the time of dispatch.
UK orders are fully insured.
International orders are insured up to a value of £250 only.
In the event of damage or loss, please contact the postal service directly using the tracking information provided. Damaged parcels must be photographed before opening, with packaging retained, in order to make a claim.
Can I return my order?
Ready Made bags & Leathergoods can be returned, unused, unopened & in their original packaging within 14 days. Refunds are subject to condition of the returned product and will include a 10% deduction for handling / restocking / & fees that I will have had to pay for the sale.
All footwear is final sale and non-refundable. Each pair is carefully handcrafted using premium materials and many hours of skilled work. Fall in love — these are made to be cherished. Items can only be returned or replaced if faulty.
If you have any questions, you’re very welcome to get in touch.